Your help desk, our backline.

If you run networks for other people, this page is for you. You keep the client relationship and run Tier 1 and 2 under your name; we back your certified operators with a Tier 3 line to the people who write the product. One subscription covers your whole registered book.

The backline grid

One subscription, your whole book

Priced by how many client estates you register with us — in bands, never by a meter. An estate is one client’s network: one location, up to five server nodes. Bigger clients take a named plan; see below.

Up to 5 estatesUp to 15 estatesUp to 40 estates
Partner Essential Business-hours backline, next-business-day response $15,000$36,000$75,000
Partner Standard Same-business-day backline response $30,000$70,000$140,000
  • CAD per year, per partnership — banded by registered client estates, never metered.
  • Every new estate takes a $2K onboarding review during the partnership’s first 12 months.
  • Registry estates band on sites and nodes only — the HA floor does not apply behind a certified partner.
  • Each band carries a fair-use backline envelope, stated in the partner schedule.

Bigger client estates

A client estate that is Medium or Large on the direct bands — two or more locations, or more than five server nodes — sits outside the backline on its own named plan from the direct grid, resold by you: 20% partner discount until you certify, 25% after, applied after any education discount. Prefer to hand a deal off instead? A referral pays 15% of first-year value, once.

The Lighthouse pilot

The Lighthouse pilot is a six-month program for one partner. The price is $10K, fixed. You nominate three client estates; each estate has approximately 150 endpoints or more. The $10K pays for the architecture review of the first estate. Estates two and three each take the $2K onboarding review, so the pilot costs $14K in total. During the pilot, we train your team, we shadow your first deployment, and we back your operators for all three estates. When you convert to an annual partner subscription, we credit the $10K against the first year, up to one third of that subscription’s value.

The product is in beta. Pilot estates run in parallel with the incumbent system — no production cutover before the general release.

The partner sheet has the finer details: registry rules, the fair-use envelope, discount mechanics with worked examples, and the full pilot terms.

Download the partner price sheet (PDF) September 2026 edition

For your clients

The direct grid

Medium and Large client estates are priced from the same published grid as everyone else — you just buy it at the partner discount. The bands, the tiers and the fine print are on the pricing page.

See direct pricing →

Tell us about your book

Roughly how many client estates you manage, and what they run today. A founder replies within one business day — and if you want the Lighthouse pilot, say so: it takes one partner.

Your estate (optional — this maps to the pricing bands)

A founder replies within one business day. No newsletter, no drip campaign.
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